Frequently Asked Questions

Here you can find answers to some of our most commonly asked questions.

 

How much does it cost to get my gas turned on?  

Is the deposit refundable?  If so, when will I get this back?

How much does it cost to get my gas turned back on?

How many days do I have to pay my bill?

Can you run my returned check back through a second time?

Can you automatically charge my credit card each month?

Does ERPUD accept online payments?

Do you have budget billing?

Can I sign up for bank draft?  

What does this message mean on my bill?

I’m working on my budget and need info on the pricing for the coming year can you give me that information?

Can you tell me the current gas rate?  

When will my yard be repaired?

Does my water heater have to be on a stand?  

Will my gas dryer use the same venting as my electric dryer?

I need to use a bug bomb and the can/container says to extinguish all flames, does this include my pilot lights on my heaters?  

Can I put logs in my Ben Franklin/wood burning stove?  

What size pipe do I need in my home?

Rebates – Am I entitled to the rebate or does the builder of my home get the rebate on the merchandise purchased from ERPUD?

How do I go about getting my rebate check?


How much does it cost to get my gas turned on?

ANSWER: There are several answers depending on customer classification; the most typical situations are the following:  Please visit Meter Connection and Reconnection Fees for more information. 

1.    If you do not currently have natural gas and require a new service, there is a $50.00 connect fee. The tap fee is free for the first 150 ft. of service line. Anything over 150ft. will be billed at $2.00 per ft.

2.    If you are the homeowner you will be required to pay a $50.00 connect fee.

3.    Customers who do not own their residences are required to pay a $200 deposit and a $50 connection fee.

4.    Deposits may be greater than $200 based on each customer’s account history.

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Is the deposit refundable? If so, when will I get this back?

ANSWER: Yes, it is refundable for residential customers and may be returned to you after 36 consecutive months of payments have been received with no late fees, penalties or returned checks accrued.

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How much does it cost to get my gas turned back on?

ANSWER: If you have been turned off for non-payment, you will be required to pay all outstanding amounts due in your name, a re-connect fee, and a deposit which is a minimum of $200 and could be much greater.

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How many days do I have to pay my bill?

ANSWER: Your natural gas bill is Due upon Receipt and the Amount Due Now is indicated on the bill. For convenience, customers have fifteen (15) days before the bill is Past Due. The Past Due Amount and Date are indicated on the bill. To avoid interruption of service payment must be received in our office by the Past Due Date. Failure to receive your bill does not release you from your payment obligation. If you have difficulties meeting this obligation, please contact our office at 931-455-9311 or 931-967-2110.

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Can you run my returned check back through a second time?

ANSWER: Unfortunately, no.  More often than not the bank will not allow us to do this even if we wanted to.  To avoid interruption of service, the NSF check must be paid with cash, money order or any major credit card at any of our three locations.  A returned check fee of $30 will be charged and must be paid as well.  This helps us recover the charges from some of the banks.

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Can you automatically charge my credit card each month?

ANSWER: No not at this time, we are looking into possibly making this available in the future.

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Does ERPUD accept online payments?

ANSWER: ERPUD does not currently accept on line payments and is NOT affiliated with any online payment service. The use of an online service is at the customer’s sole risk including, but not limited to, fraud, identity theft, nonpayment or untimely payment to ERPUD resulting in additional charges or interruption of service. Payment is not credited to the customer’s account until it is received by ERPUD and clears the appropriate bank. ERPUD accepts Master Card, Visa, Discover, American Express and bank drafts on all FDIC or NCUA financial institutions.

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Do you have budget billing?

ANSWER: Yes! The District offers a Budget Billing Plan to its residential customers. To be eligible for the Budget Billing Plan, customers must have had natural gas service with the district for at least one year and be approved by management. The monthly payment amounts are determined based on an annual consumption of natural gas at the customer's address, with consideration given to variations in weather and normal rate adjustments. The Budget Billing Plan will be reviewed periodically to determine if an adjustment to the monthly payment amount is necessary. A 30 day written notice to the customer will be given if a revision to the monthly payment amount is necessary. Participation in the program may be cancelled due to the following:

a) Applicant's failure to make established payments by the due date

b) Applicant's option for termination

c) Applicant's failure to meet the Budget Billing Plan agreement

d) Termination of natural gas service at the customer's address.

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Can I sign up for bank draft?  

ANSWER: Yes, please stop by any of our three locations and simply complete the necessary paperwork and be sure to bring a voided check (sorry, a deposit slip will not be sufficient).You can access the appropriate form by clicking here.

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What does this message mean on my bill?

ANSWER: We’re glad you noticed! You are important to us and we want to use every opportunity to keep you informed.  We use the space on the lower left portion of your bill to let you know about current specials & discounts, policy changes, available appliances, and sometimes we use this space just to say “Thank You”.  Feel free to call us for details any time you see a message on your bill.

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I’m working on my budget and need info on the pricing for the coming year can you give me that information?

ANSWER: ERPUD has no control over the unregulated price of natural gas at the wellhead.  As with any other unregulated commodity, the cost of natural gas is affected by many factors including supply, demand, production, storage, weather, and competing energy sources.  When compared to competing energy sources such as electricity, propane, kerosene, and fuel oil, natural gas is extremely competitive.  Please give us a call at your convenience and we will be glad to share with you our assessment of the market at that time.

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Can you tell me the current gas rate?  

ANSWER: ERPUD natural gas rates vary by customer class. Please refer to the published rate sheet in effect at the time of your inquiry.  It is available for review here, Natural Gas Rates.

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When will my yard be repaired?

ANSWER: After a main or service line is installed, you can rest assured that you will see us again!  Weather permitting, we will return within 4 to 6 weeks to perform clean up and restoration of any areas affected by the installation of natural gas lines.  Should further settle occur, please feel free to notify us and we’ll gladly return!

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Does my water heater have to be on a stand? 

ANSWER: A water heater must be a least 18” off the floor if it is located in the garage or if flammable liquids are likely to be stored in the same room as the water heater.

Exception: Elevation of the ignition source is not required for appliances that are listed as flammable vapor ignition resistant.

International Fuel Gas Code 2006 305.3

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Will my gas dryer use the same venting as my electric dryer?

ANSWER: It depends on what you currently have, the vent can be 4” flexible metal, or rigid metal that has the joints taped or riveted, not sheet metal screws.  Always refer to your owner’s manual or call a service technician to be sure.

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I need to use a bug bomb and the can/container says to extinguish all flames, does this include my pilot lights on my heaters? 

ANSWER: Yes! If the container says to extinguish all open flames, this MUST be done!  Always use caution when using a flammable substance and follow all directions on the use of that product!

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Can I put logs in my Ben Franklin/wood burning stove? 

ANSWER: No, as a rule there is not enough ventilation for this request and can void your warranty.

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What size pipe do I need in my home?

ANSWER: There are several possible answers to this question.  Different answers can be given depending on the length of pipe needed vs amount of gas going to be used, etc.  Please call Levoid Baltimore at our Tullahoma office for a complete inquiry.

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Rebates – Am I entitled to the rebate or does the builder of my home get the rebate on the merchandise purchased from ERPUD?

ANSWER: Rebates are issued to the person or persons that apply for the work to be done.  Generally, the contractors will signup for the new construction of the house to be built.  If he or she asks us to write a work order for installation that reflects a rebate then he or she would receive that rebate.

If the homeowner requests the work order that entitle them to a rebate, then the homeowner would receive the rebate.

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How do I go about getting my rebate check?

ANSWER: If the installation is done by Elk River and is being billed to you then, the invoice you receive will reflect the rebates savings to you.

If you are an Elk River customer who has an appliance that qualifies for a rebate and a contractor,other than us, puts the appliance in then, you need only to call us and have us to write a service call for a free safety inspection and rebate check.  Our service men will check the work that was completed; write down the serial numbers, model numbers, etc. and you will receive a check from Elk River directly.

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Copyright © 2017 ERPUD. All rights reserved.
Revised: 2/3/2017